Describe what happens
Say whether water drains slowly, has stopped draining or overflows. Describe any odours or gurgling, when they started and which fixtures are affected. Photos may help.
Define the work
Unblocking and grease-trap cleaning need a clear scope. Equipment, materials, price and availability are confirmed before the proposal; you do not need to choose a technique when requesting service.
Prepare access
Share the neighbourhood, property type and entry rules. Mention nearby furniture, access to drains, inspection chambers and water points, along with any time restrictions.
Frequently asked questions
Do sinks and toilets need the same work?
Not always. Grease and food can clog sinks; objects and paper can block toilets. The cause and location guide the choice of method.
I already tried to unblock it. What should I report?
List the products, tools or methods you used and what happened afterwards. This helps assess the next step and the precautions needed.
How long can it take?
It depends on the blockage, pipe condition and access. The timing for your request is stated in the proposal before scheduling.