Merlin Service Hub — Supplier terms
Version 2026-10-04-8d6216219c81
The company’s identification and contact details still need to be completed. This document is a draft for testing. Acceptance will become available once those details are complete; you can continue the chat to clarify what you need.
Responsible business and contact
Merlin Service Hub is the brand used for the intermediation described in this document. Draft for acceptance testing: the business identity and contact details await completion in the administrative settings. This site’s chat remains available for requests. This draft does not represent legal certification or validation of business details.
Product and service confirmation
The invitation describes the request. Confirm only the specifications, quantities, scope, amount, lead time and availability you can fulfil. Include delivery and other additional charges in the amount provided and itemize them before the proposal, where applicable. Confirmation allows the proposal to be presented to the consumer. Product substitutions or subsequent changes require prior communication and acceptance. Comply with the technical, safety and qualification requirements applicable to the product or activity.
Agreed amount and payout
The supplier receives payment for a product or service delivered satisfactorily in accordance with the agreed scope. Payout is released only after the customer’s payment has been fully and effectively settled, and the customer confirms satisfactory delivery or the 24-hour review period closes without a response or complaint. The method and timing must be set out in the commercial agreement; an immediate transfer is not presumed. Any outstanding issue must be communicated and open to challenge, without indefinite unilateral withholding. Do not charge the customer additional amounts without prior agreement.
Data and property access
Business registration details, contacts and commercial terms are restricted to operations, except for legally required information. For services, the customer receives the confirmed professional’s name. A document for building access requires a justified purpose and specific consent, with access restricted to the customer for that request. If consent is refused and identification is needed for access, a minimal alternative will be discussed. Use customer data only for the contracted service or supply.
Disputes and responsibilities
Report any impediments and provide your account if a complaint arises. Merlin considers both accounts and the available records to arrange correction, repeat performance, an accepted replacement or a refund review. This procedure does not remove consumer rights or the legal responsibilities of the supplier and the intermediary.
Acceptance and conversation
The terms are presented once per version in the conversation; acceptance is explicit and recorded. You may consult the text and request human support. Accepting the intermediation does not mean giving blanket consent to optional uses of data: those requests are separate.
Start, completion and review period
Before the service, the customer shows the professional the start code in person. It is available in the private customer area on the appointment day. The provider enters it on the site and waits for Merlin to validate it. The code records only the start, not completion. Once the provider reports delivery, we ask the customer whether the product or service was delivered as agreed and without problems. The customer has 24 hours to confirm satisfactory delivery or report a problem in the portal, or request support through the linked channel. The deadline appears in the portal. Payment to the provider is released automatically after the customer confirms satisfactory delivery or after 24 hours without a response or complaint, with a closure notice. Customer funds must have been received and be available, with no dispute, refund or blocking issue. An open complaint blocks release pending review. If a correction is needed, Merlin coordinates the return visit, corrective scope and time with the customer and supplier. A return visit is recorded only after these details are agreed; availability alone does not confirm an appointment. Correcting a fault within the contracted scope carries no additional charge to the customer, without limiting statutory remedies. After the correction, a new delivery report and customer review are required; the previous confirmation does not release payment. Release does not mean a completed transfer: the financial status reports the payment provider’s result. Automatic closure is not recorded as a customer rating or express confirmation and does not remove statutory warranties or rights to complain, cancel or seek a refund.